Gladia2 Privacy Policy

Last Updated: March 4, 2025  |  Effective Date: March 4, 2025

1. Introduction

Welcome to Gladia2 ("the Game," "the App," "our Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

By using Gladia2, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address – For account creation and recovery
• Username – Your in-game display name that you choose

If you sign in with Google or Apple, we receive your email address from those services. We do not receive or store your Google or Apple password.

2.2 Gameplay Data

We store your game progress on our servers, including:

• Character information and statistics
• Virtual currency balances (Gold, Diamonds)
• Inventory and equipment
• Guild membership and messages
• In-game achievements and progress

2.3 Purchase Information

When you make in-app purchases:

• Purchases are processed by Apple App Store or Google Play Store
• We do not collect or store your payment card information
• We receive purchase confirmation and transaction IDs to grant you virtual items

2.4 Support Communications

If you contact us through the in-app support feature, we collect the email address and message content you provide so we can respond to your inquiry.

3. How We Use Your Information

We use your information solely to:

• Create and manage your game account
• Save your game progress
• Process in-app purchases and grant virtual items
• Send push notifications (if you enable them)
• Respond to your support requests
• Enforce our Terms of Service

4. Third-Party Services

We use the following services to operate Gladia2:

Service	Purpose	Privacy Policy
Supabase	Database and authentication	supabase.com/privacy
RevenueCat	In-app purchase management	revenuecat.com/privacy
OneSignal	Push notifications	onesignal.com/privacy_policy
Google Firebase Analytics	Anonymous usage analytics (screen views, events, retention). Advertising identifiers (IDFA/IDFV) are disabled.	firebase.google.com/support/privacy
Sentry	Crash and error reporting (stack traces, device model, OS version, account ID) to diagnose and fix bugs.	sentry.io/privacy

These services process data in accordance with their own privacy policies. We recommend reviewing their policies if you have concerns.

4.1 Crash Reporting and Analytics Data

To keep the game stable and improve the experience, we collect:

• Crash reports (Sentry): Stack traces, error messages, device model, OS version, and your account/player ID. We do not collect screen recordings or input contents.
• Anonymous usage analytics (Firebase Analytics): Screen views, in-game events (e.g., level ups, purchases), session duration, country, and device type. We have disabled advertising identifiers (IDFA on iOS, AAID on Android) and do not use this data for personalized advertising.

This data is used solely to diagnose bugs and understand aggregate usage patterns. It is never sold or shared with advertisers.

5. Data Sharing

We may share information only in these limited circumstances:

• Service Providers: With the third-party services listed above, solely to operate the game
• Legal Requirements: If required by law, court order, or government request
• Safety: To protect the rights, safety, or property of our users or the public

6. Push Notifications

We use OneSignal to send push notifications about in-game events and rewards. Push notifications are optional.

To disable push notifications:

• Go to your device Settings
• Find Gladia2 in your apps
• Turn off notifications

7. Data Security

We take reasonable measures to protect your information:

• Data is encrypted in transit using HTTPS/TLS
• Passwords are hashed and never stored in plain text
• We use secure cloud infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights

8.1 Access Your Data

You can view your account information and game data within the app at any time.

8.2 Delete Your Account

You can permanently delete your account through:

Settings → Delete Account

This will remove:

• Your account and email
• All game progress and characters
• All virtual currency and items (no refunds)
• Your messages and user content

8.3 Opt Out of Notifications

You can disable push notifications at any time through your device settings.

9. Children's Privacy

Gladia2 is rated for players aged 7 and older.

• We minimize data collection for all users
• We do not knowingly collect more information than necessary
• Parents can contact us to review or delete their child's data

If you are a parent and believe your child has provided personal information, please contact us at gladia2member@gmail.com.

10. Data Retention

• Active accounts: Data is kept while your account is active
• Deleted accounts: Data is removed within 30 days of deletion
• Purchase records: May be retained for legal/tax compliance

11. International Users

Your data may be processed in countries other than your own. By using Gladia2, you consent to this transfer.

European Users (GDPR)

If you are in the EU/EEA, you have additional rights including:

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data
• Right to data portability
• Right to lodge a complaint with a supervisory authority

California Users (CCPA)

California residents have the right to:

• Know what personal information is collected
• Request deletion of personal information
• Opt out of the sale of personal information (we do not sell your data)

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• We will update the "Last Updated" date
• For significant changes, we will notify you in the app

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us:

We will respond within 30 days.